Shipping and Delivery Policy

Effective Date: June 4, 2025

This Shipping and Delivery Policy explains the nature of services provided by the Turf Scout Player App operated by Oxlac Tech LLP ("we", "our", or "us").

1. Nature of Our Services

Turf Scout is a digital platform that provides online booking services for sports venues and facilities. All our services are delivered digitally through our mobile application and do not involve any physical products or goods.

2. No Physical Shipping

Since our services consist entirely of digital bookings for venue slots and sports facility reservations, there are no physical items to ship or deliver. All transactions are for securing time slots at sports venues and facilities.

3. Service Delivery

• Booking Confirmation: Delivered instantly via email and in-app notification after successful payment
• Booking Details: Accessible immediately in your app under "My Bookings"
• Receipts and Invoices: Sent to your registered email address within minutes of booking
• Venue Information: Available instantly in the app including address, contact details, and directions

4. What You Receive

When you make a booking through Turf Scout, you receive:

• Digital booking confirmation with unique booking ID
• Venue details including address and contact information
• Booking time slot and duration details
• Payment receipt and invoice
• Access to customer support for your booking

5. Venue Access

Your booking grants you access to the booked venue during your reserved time slot. Simply show your booking confirmation (digital or printed) at the venue to gain entry.

6. Technical Support

If you experience any issues accessing your booking details or need technical assistance with the app, our support team is available to help.

7. Contact Us

For any questions about our services or technical support, contact:

Oxlac Tech LLP
Email: support@oxlac.com
WhatsApp: +1 (555) 775-2175 | +91 8807662245 (messages only, no voice calls)
Location: Madurai, Tamil Nadu, India