Privacy Policy

Effective Date: June 4, 2025

This Privacy Policy outlines how Oxlac Tech LLP (“we”, “our”, or “us”) collects, uses, stores, and protects the personal information of users (“you” or “users”) of the Turf Scout Player App. By using our app, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

• Phone Number: Required for sign-up and authentication via OTP.
• Email Address: Required for sending booking receipts and support communication.
• Name: Used to personalize the booking experience.
• Location Data: Collected (only with permission) to show nearby sports venues.
• Device Information: Such as device model, OS, IP address, and performance metrics, to improve app functionality.
• Booking History: For managing past and upcoming bookings, cancellations, and receipts.

2. How We Use Your Information

• To enable phone number-based login and OTP verification.
• To show relevant sports venues based on location.
• To send booking confirmations, payment receipts, and invoices.
• To improve user experience through personalization and analytics.
• To handle customer support and refund/cancellation requests.
• To notify users of new features, offers, or promotions (only with consent).

3. Data Sharing & Third-Party Access

We do not sell your personal data. However, we may share your data with:

• Payment processors (e.g., Razorpay, Stripe) to handle payments securely.
• Analytics providers (e.g., Firebase, Google Analytics) for usage insights.
• Cloud service providers for hosting and backup.
• Law enforcement, if required by applicable law.

4. Data Retention

We retain user data as long as your account is active or as needed for legal and operational purposes. You can request deletion of your data at any time by contacting us.

5. User Rights

• Right to access, update, or delete your personal information.
• Right to withdraw consent at any time where consent is the basis for processing.
• Right to lodge a complaint with a data protection authority.

6. Security

We follow industry-standard security practices to safeguard your data, including encryption, secure servers, and limited access policies.

7. Children’s Privacy

The app is not intended for children under 13 years of age. We do not knowingly collect data from children under 13. If we discover such data, it will be deleted promptly.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted within the app and, where appropriate, notified via email or in-app notification.

9. Contact Us

For any questions or concerns about this policy or your data, contact:

Oxlac Tech LLP
Email: contact@oxlac.com

Location: Madurai, Tamil Nadu, India